The Chicago Diamond and Jewelry Exchange

Email Us or call 1-888-DIA-EXCH

1. Pick a center diamond
2. Select your side stones
3. Choose your setting
4. Then, call 888-DIA-EXCH to consult and purchase from a certified diamond expert.

Luxury and fine diamonds were never so inexpensive. Search through a wholesale diamond database of over 50,000 diamonds or call 1-888-DIA-EXCH. Select from dozens of gold, white gold or platinum and diamond settings in our settings gallery.


WEBSITE OPERATION


The images featured on this website are intended only to represent the general design and appearance of the item. They are not necessarily actual, full size pictures of our merchandise, as photos may be enlarged or reduced according to the format of the page.

The Chicago Diamond and Jewelry Exchange may use cookies to make your browsing experience faster and easier. "Cookies" are small pieces of information saved by the user's browser into his computer. They are used to remember various aspects of a user visit. This information is used by The Chicago Diamond and Jewelry Exchange to make travel through our Web site faster and more efficient each time a customer visits. By setting a cookie on our site, users do not need to log in a password in order to view contents from a previously-stored shopping cart or wish list. This saves the customer valuable time in shopping on our website. If users reject our cookie, they may still retain this information by choosing to provide a viewer-defined username and password.

Both session ID cookies and persistent cookies are used in this process. With session ID cookies, once the customer closes the browser, the cookie simply terminates. A persistent cookie is a small text file that remains stored on the customer's hard drive. Persistent cookies can be removed by following your Internet browser instructions.

ORDER TRACKING

Upon receipt of shipment information, you may track your order at www.fedex.com.

RETURNS & EXCHANGES

Most merchandise, excluding custom made pieces may be returned minus a restocking fee for up to 30 days. In most cases, loose diamonds may be returned within 10 days less applicable shipping fees. Please call The Chicago Diamond and Jewelry Exchange for details. 1-888-DIA-EXCH. The Chicago Diamond and Jewelry Exchange will accept the return of new, undamaged merchandise (for merchandise credit), in original condition, with the following provisions:

. Prior to returning any merchandise, please contact our Customer Service Department by calling 1-866-533-0970, or send us an online Inquiry to obtain a Return Merchandise Authorization (RMA) Number. This number must be referenced on paperwork accompanying your return, and must be clearly marked on the outside of the shipping package.
. Merchandise may be returned or exchanged within 30 days of delivery in original condition, in the original packaging with the security tag intact. All returns must be accompanied by the proof of purchase and original shipping papers. The RMA number must appear where indicated on the shipping document and written on the outside of the package; please indicate reference for refund or exchange where indicated.
. All Returns must only be shipped to the address indicated in the RMA instructions. If the return merchandise is returned to any other address other than that indicated, the customer will be charged a $ 50 handling fee.
. All returned merchandise will be inspected by The Chicago Diamond and Jewelry Exchange prior to issuance of refunds or exchanges.
. The full cost of the return item will be credited(merchandise credit), EXCLUDING shipping, handling and insurance costs.
. Diamond returns must be accompanied by the original matching or identifying grading report(s), along with the original warranty document. Should the diamond grading reports(s) or warranty document not be included with the merchandise, the customer will be charged a $150 replacement fee for each missing document.
. Custom work, special orders (including rings that have been charged an extra charge for sizing), personalized or engraved items cannot be returned unless there is an error on the part of The Chicago Diamond and Jewelry Exchange. Shipping and handling costs will be refunded only when the return is necessary due to our error, or when we have confirmed the merchandise is defective.
. If the item is defective or not as ordered, the customer has the option of requesting a refund or an exchange for the purchase. The Chicago Diamond and Jewelry Exchange will provide service and repair to any jewelry that it sells. Please contact our Customer Service Department if you have any questions concerning repairs or alterations. We will not be responsible for any repairs or alterations made by any outside party without the prior consent of The Chicago Diamond and Jewelry Exchange. Any alteration made without consent voids any warranties, including the 30 day refund policy. No refunds will be made for any repair work undertaken by a third party.
. Returned merchandise must be shipped prepaid (via Federal Express, UPS or U.S. Mail - Registered Delivery), and insured for the full purchase price.

REPAIRS/SIZING

While we offer only the finest quality merchandise, service or repair might occasionally be necessary. For sizing, alterations or repairs, please contact our Customer Service Department.

LEGAL INFORMATION

The Chicago Diamond and Jewelry Exchange reserves the right to correct, update, modify or otherwise change the terms and conditions of sale, information, and prices at any time at our sole discretion and without notice. The Chicago Diamond and Jewelry Exchange, it agents, affiliates or employees shall not be held liable for any indirect, incidental, punitive or consequential damages arising directly or indirectly from the use of any of the information contain in or received from this site.

Appraisals, Grading Reports and Lab Certificates are in part, subjective, and may vary as to qualities and descriptions depending upon the agent, laboratory, appraiser and the scientific methods applied. The user hereby acknowledges that the use of this site and its recourses, information and services shall be solely at his/her own risk.

The Chicago Diamond and Jewelry Exchange, its products, images, logos and all other items contained in this site are protected by U.S. and international copyright and trademark laws. It is expressly prohibited to reproduce, use, modify or in any way display or distribute this information without permission. User further agrees that these conditions cannot be modified by any oral statements or any other dealings between The Chicago Diamond and Jewelry Exchange and the user.